911 Emergency Response

Other number or no redirection9-1-1, also written 911, is an for the (NANP), one of eight. Like other emergency numbers around the world, this number is intended for use in emergency circumstances only, and using it for any other purpose (such as making false or ) is a in most jurisdictions.In over 98% of locations in the United States and Canada, dialing '9-1-1' from any telephone will link the caller to an emergency office — called a (PSAP) by the telecommunications industry — which can send to the caller's location in an emergency.

FirstResponse911 software provides reliable emergency call data routing, notification, and other advanced features to help improve response times and resource utilization. Designed to easily integrate and unify multiple emergency systems, FirstResponse911 simplifies and reduces errors in forwarding call data to the correct transport agency. Jurassic survival base building. We pioneered the phone – based 911 type security/safety emergency response services in Kenya, and have over the years strengthened our processes and capacity to respond to any emergency situation howsoever arising.

In approximately 96 percent of the United States, the system automatically pairs caller numbers with a physical address.In the, the emergency hotline has been available to the public since August 1, 2016, although it was first available in. It is the first of its kind in Asia-Pacific region. It replaces the previous emergency number 117 used outside Davao City.As of 2017, a 9-1-1 system is in use in, where implementation in different states and municipalities is being conducted.is used in, Singapore, Malaysia, Hong Kong, the United Kingdom and many British territories amongst other places. Is the equivalent emergency number used in the European Union and various other countries. In the US, some carriers, including, map the number 112 to the emergency number 9-1-1. Is used in Australia. 1-0-8 is used for a general emergency in India.

1-0-0 is the police emergency number in India and Israel. 1-0-1 is the fire department number in India and the emergency ambulance service number in Israel.

1-0-2 is the emergency ambulance service number in India and the fire department number in Israel. Contents.History The first known use of a national emergency telephone number began in the in 1937–1938 using the number, which continues to this day. In the United States, the first 911 call was made in in 1968. In Canada, 911 service was adopted in 1972, and the first 911 call occurred after 1974 roll-out in London, Ontario.In the United States, the push for the development of a nationwide American emergency telephone number came in 1957 when the recommended that a single number be used for reporting fires. The first city in North America to use a central emergency number was the Canadian city of, in 1959, which instituted the change at the urging of, mayor of Winnipeg at the time. Winnipeg initially used 999 as the emergency number, but switched numbers when 9-1-1 was proposed by the United States. In 1967, the recommended the creation of a single number that could be used nationwide for reporting emergencies.

The then met with in November 1967 in order to choose the number.In 1968, the number was agreed upon. AT&T chose the number 9-1-1, which was simple, easy to remember, dialed easily, and because of the middle 1, indicating a special number (see also and ), worked well with the phone systems in place at the time (which 999 would not).

At the time, this announcement only affected the telephone companies; independent phone companies were not included in the emergency telephone plan. Alabama Telephone Company decided to implement it ahead of AT&T, choosing, as the location.AT&T made its first implementation in on March 1, 1968. However, the spread of 9-1-1 implementation took many years.

For example, although the, had access to 9-1-1 service as early as 1976, the did not authorize telephone service provider to offer 9-1-1 to the Chicago suburbs until 1981. Implementation was not immediate even then; by 1984, only eight Chicago suburbs in had 9-1-1 service. As late as 1989, at least 28 Chicago suburbs still lacked 9-1-1 service; some of those towns had previously elected to decline 9-1-1 service due to costs and—according to emergency response personnel—failure to recognize the benefits of the 9-1-1 system. By 1979, 26% of the U.S. Population could dial the number. This increased to 50% by 1987 and 93% by 2000.

As of December 2017, 98.9% of the U.S. Population has access.Conversion to 9-1-1 in Canada began in 1972, and as of 2018 virtually all areas, except for some rural areas, such as the and, are using 9-1-1.

As of 2008, each year make twelve million calls to 9-1-1.On September 15, 2010, AT&T announced that the had approved a service to support a trial statewide, where AT&T would be able to allow its users to send to 9-1-1 PSAPs.Most in the use the North American Numbering Plan;, the, and the use 9-1-1.Mexico switched their emergency phone number from 0-6-6 to 9-1-1 in 2016 and 2017. Enhanced 9-1-1. Main article:(E-911 or E911) automatically gives the the caller's location, if available. Enhanced 9-1-1 is available in most areas, including approximately 96 percent of the U.S.In all North American jurisdictions, special legislation permits emergency operators to obtain a 9-1-1 caller's telephone number and location information.

This information is gathered by mapping the calling phone number to an address in a database. This database function is known as (ALI). The database is generally maintained by the local telephone company, under a contract with the PSAP. Each telephone company has its own standards for the formatting of the database.

Most ALI databases have a companion database known as the MSAG, Master Street Address Guide. The MSAG describes address elements including the exact spellings of street names, and street number ranges.To locate a geographically, there are two general approaches: some form of from the, or to use a receiver built into the phone itself. Both approaches are described by the (LCS protocol). Depending on the mobile phone hardware, one of two types of location information can be provided to the operator.

The first is Wireless Phase One (WPH1), which is the tower location and the direction the call came from, and the second is Wireless Phase Two (WPH2), which provides an estimated GPS location.As (VoIP) technology matured, service providers began to interconnect VoIP with the and marketed the VoIP service as a cheap replacement phone service. However, E911 regulations and legal penalties have severely hampered the more widespread adoption of VoIP: VoIP is much more flexible than landline phone service, and there is no easy way to verify the physical location of a caller on a nomadic VoIP network at any given time (especially in the case of wireless networks), and so many providers offered services which specifically excluded 9-1-1 service so as to avoid the severe E-911 non-compliance penalties.

VoIP services tried to improvise, such as routing 9-1-1 calls to the administrative phone number of the Public Safety Answering Point, adding on software to track phone locations, etc. In response to the E911 challenges inherent to IP phone systems, specialized technology has been developed to locate callers in the event of an emergency. Some of these new technologies allow the caller to be located down to the specific office on a particular floor of a building. These solutions support a wide range of organizations with IP telephony networks. The solutions are available for service providers offering hosted and residential VoIP services. This increasingly important segment in IP phone technology includes E911 call routing services and automated phone tracking appliances. Many of these solutions have been established according to FCC, CRTC, and NENA i2 standards, in order to help enterprises and service providers reduce liability concerns and meet E911 regulations.

Main article:9-1-1 dispatchers use (CAD) to record a log of police, fire, and EMS services. It can either be used to send messages to the dispatchee via a mobile data terminal (MDT) and/or used to store and retrieve data (i.e. Radio logs, field interviews, client information, schedules, etc.). A dispatcher may announce the call details to field units over a two-way radio. Some systems communicate using a two-way radio system's selective calling features.CAD systems may send text messages with call-for-service details to alphanumeric pagers or wireless telephony text services like SMS.Funding In the United States and Canada, 9-1-1 is typically funded via monthly fees on telephone customers., including wireless carriers, may be entitled to apply for and receive reimbursements for costs of their compliance with laws requiring that their networks be compatible with 9-1-1.Fees depend on locality and may range from around $.25 to $3.00 per month, per line.

Main article:If 9-1-1 is dialed from a commercial Voice over Internet Protocol service, depending on how the provider handles such calls, the call may not go anywhere at all, or it may go to a non-emergency number at the public safety answering point associated with the billing or service address of the caller. Because a VoIP adapter can be plugged into any internet connection, a caller could actually be hundreds or even thousands of miles away from home, yet if the call goes to an answering point at all, it would be the one associated with the caller's address and not the actual location of the call. It may never be possible to reliably and accurately identify the location of a VoIP user, even if a GPS receiver is installed in the VoIP adapter, since such phones are normally used indoors, and thus may be unable to get a signal.In March 2005, commercial provider was sued by the, who alleged that their website and other sales and service documentation did not make clear enough that Vonage's provision of 9-1-1 service was not done in the traditional manner. In May 2005, the FCC issued an order requiring VoIP providers to offer 9-1-1 service to all their subscribers within 120 days of the order being published.

In Canada, the federal regulators have required (ISPs) to provide an equivalent service to the conventional PSAPs, but even these encounter problems with caller location, since their databases rely on company billing addresses.In May 2010, most VoIP users who dial 9-1-1 are connected to a call center owned by their telephone company, or contracted by them. The operators are most often not trained emergency service providers, and are only there to do their best to connect the caller to the appropriate emergency service. If the call center is able to determine the location of the emergency they try to transfer the caller to the appropriate PSAP. Most often the caller ends up being directed to a PSAP in the general area of the emergency. A 9-1-1 operator at that PSAP must then determine the location of the emergency.VoIP services operating in Canada are required to provide 9-1-1 emergency service.

In April 2008, an 18-month-old boy in died after a VoIP provider's 9-1-1 operator had an ambulance dispatched to the address of the family's previous abode in. Emergencies across jurisdictions When a caller dials 9-1-1, the call is routed to the local public safety answering point. However, if the caller is reporting an emergency in another jurisdiction, the dispatchers may or may not know how to contact the proper authorities. The publicly posted phone numbers for most police departments in the U.S.

Are non-emergency numbers that often specifically instruct callers to dial 9-1-1 in case of emergency, which does not resolve the issue for callers outside of the jurisdiction.NENA has developed the North American 9-1-1 Resource Database which includes the National PSAP Registry. PSAPs can query this database to obtain emergency contact information of a PSAP in another county or state when it receives a call involving another jurisdiction. Online access to this database is provided at no charge for authorized local and state 9-1-1 authorities. See also.